Terms & Conditions

 Updated on December 22, 2023

Thank you for visiting veggiepaws.com.au. Veggie Paws provides this site as a service to our customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of veggiepaws.com.au and, thereby, bypass this agreement, your use of this site still binds you to the terms. Since Veggie Paws may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

USAGE

This website is expressly owned and operated by Nicole Elysse Perry (ABN 22 319 869 976) trading as Veggie Paws. The mailing address for Veggie Paws is PO Box 151, Aldinga Beach SA 5173, Australia. Unless otherwise noted, all design and content featured on veggiepaws.com.au — including navigational buttons and images, artwork, graphics, photography, text, and the like — are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Veggie Paws. The entire content of the veggiepaws.com.au web site is copyrighted as a collective work under Australian copyright laws, and coordination, arrangement and enhancement of the content.
The content of the veggiepaws.com.au web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you:
Only use these materials for your own personal, noncommercial use.
Do not copy or post the content on any network computer or broadcast the content in any media.
Do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials is transferred to you as a result of any such activities. Veggie Paws reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

INACCURACIES

The information on the veggiepaws.com.au website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

COLOURS

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Veggie Paws its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

CORRESPONDENCE & SUBMISSIONS

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Veggie Paws on or by this website or otherwise disclosed, submitted or offered in connection with your use of this website (collectively, the “Comments”) shall be and remain Veggie Paws property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Veggie Paws of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Veggie Paws will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Veggie Paws is and shall be under no obligation to:
Maintain any Comments in confidence.
Pay a user any compensation for any Comments.
Respond to any user Comments.
You agree that no Comments, submitted by you to veggiepaws.com.au, will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments, submitted by you to veggiepaws.com.au, will be, or contain, libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

THIRD PARTY LINKS

In an attempt to provide increased value to our visitors, veggiepaws.com.au may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with Veggie Paws, Veggie Paws has no control over these linked sites, all of which have separate, independent privacy and data collection practices. Veggie Paws has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Veggie Paws seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

LIMITATION OF LIABILITY

Veggie Paws does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to, and user of, this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to, and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Veggie Paws shall not be liable for damages of any kind related to your use of or inability to access this website.

RETURNS

Veggie Paws accepts returns and exchanges in accordance with the Australian Consumer Law. Returns and exchanges are provided for faulty products only – Veggie Paws does not accept returns or exchanges for change of mind purchases. If you believe that a product you received is faulty you must contact Veggie Paws with proof of purchase and photographic evidence of the fault. We reserve the right to ask you to send the item back to us for assessment, before providing a refund/exchange. Your return or exchange will be processed within 7 days of us receiving the item and/or receiving photographic evidence, and agreeing to its fault. If we deem that the item is not faulty, it may be sent back to you at your expense.

SHIPPING

We highly recommend that you choose signature on delivery to ensure that your parcel reaches you safely. If you have chosen standard/express shipping with authority to leave, Veggie Paws will not take responsibility for the cost of replacing lost/stolen parcels. 
Orders that have been ‘returned to sender’ by Australia Post are at the customer’s expense. Redeliveries are at the customer’s expense. If Australia Post’s attempt to make delivery is unsuccessful (due to incorrect address, failure to collect, or any other reason) and your parcel is returned to sender (RTS), you must pay any RTS fees that were charged to us by Australia Post, and a redelivery fee to resend your parcel (redelivery is on a cost-recovery basis starting at $10 depending on your location, parcel size, etc). You must contact us to initiate redelivery of your parcel. We are not obligated to refund your order if delivery was unsuccessful, but any negotiated refunds will be minus RTS fees, original shipping fees, and a 10% administration fee.
If your parcel has arrived damaged, please take photos immediately and send them to sales@veggiepaws.com.au.
If your parcel has not arrived after the estimated arrival date, you may launch an investigation with the courier provider or contact us so that we can initiate an investigation.
If your parcel has been marked as delivered, but you believe it is missing, you must raise this issue with the courier provider, as they will have information on the location of the parcel (i.e., where it was left if given authority to leave).